Delivery and Return Policy
Coronavirus Update
We are still open and posting parcels out as usual. Due to the current unusual circumstances delivery may well take longer.
Check the Royal Mail website for up to date information.
We are still open and posting parcels out as usual. Due to the current unusual circumstances delivery may well take longer.
Check the Royal Mail website for up to date information.
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All items will be posted within 1 business day of the order being placed. We always make every effort to get deliveries out as quickly as possible, and most parcels are posted the same day. We will email you to let you know once we have posted your order. If you are ordering something that is very urgent, let us know and we will try our very best to meet the deadline. Postage is charged at a flat rate per order – one price no matter how many items in your order! |
UK Customers
FREE standard delivery to the United Kingdom including Northern Ireland when you spend over £50. For smaller UK orders the delivery prices are as follows:
We offer standard delivery on orders to any UK address with Royal Mail Tracked for just £3.95. These orders will take 3-5 working days to be delivered.
We offer standard delivery on orders to any UK address with Royal Mail Tracked for just £3.95. These orders will take 3-5 working days to be delivered.
Our first class delivery option is £4.45 per parcel for delivery with Royal Mail Tracked. This option should arrive the next working day from the date of dispatch.
For UK customers there is also the option for guaranteed next day delivery at a price of £7.25. Select this option from the drop down menu in your shopping basket. Orders must be placed with us by 4 pm in order to reach them the following day. This option is only available on orders placed Monday - Friday. These orders will be sent by Royal Mail Special Delivery. The order will arrive by 1 pm, and a signature will be required.
For UK customers there is also the option for guaranteed next day delivery at a price of £7.25. Select this option from the drop down menu in your shopping basket. Orders must be placed with us by 4 pm in order to reach them the following day. This option is only available on orders placed Monday - Friday. These orders will be sent by Royal Mail Special Delivery. The order will arrive by 1 pm, and a signature will be required.
European Customers
Our standard charge for delivery to EU countries (including the Channel Islands) is £5.60 per parcel for delivery via Royal Mail International Standard Delivery. The parcel should take 3-5 days to arrive from the date of dispatch.
Worldwide Customers
Our standard charge for delivery to the rest of the world is £7.80 per parcel for delivery via Royal Mail International Standard Delivery. The parcel should take 5-7 days to arrive from the date of dispatch.
For all international orders delivered outside of the European Union, the customer will be responsible for paying any local import duty, customs and local sales tax required to ensure that your parcel can enter through your chosen country’s borders.
This import duty and tax will be charged locally, in country, (typically collected by the postal company). This is in addition to the price you pay for our goods on this website. These duties and taxes vary by country and are charged locally, so we are unable to advise the amount this may be. Please make allowances for this, when you are planning to purchase.
For all international orders delivered outside of the European Union, the customer will be responsible for paying any local import duty, customs and local sales tax required to ensure that your parcel can enter through your chosen country’s borders.
This import duty and tax will be charged locally, in country, (typically collected by the postal company). This is in addition to the price you pay for our goods on this website. These duties and taxes vary by country and are charged locally, so we are unable to advise the amount this may be. Please make allowances for this, when you are planning to purchase.
Returns
Letting Us Know
We understand that you need time to try your purchases on, so our returns policy gives you plenty of time. You have 30 days from the date of purchase to return an item to us. Returns are FREE. All you need to do is complete a returns form, and we'll send you a label. Just print it off, stick it to your parcel and for UK customers, just drop it off at your local UK Hermes drop off point. If you don't have a printer we will post a label out to you. If you are outside the UK we will give you instructions of how to post the item back to us when we send your label.
We understand that you need time to try your purchases on, so our returns policy gives you plenty of time. You have 30 days from the date of purchase to return an item to us. Returns are FREE. All you need to do is complete a returns form, and we'll send you a label. Just print it off, stick it to your parcel and for UK customers, just drop it off at your local UK Hermes drop off point. If you don't have a printer we will post a label out to you. If you are outside the UK we will give you instructions of how to post the item back to us when we send your label.
Returning Goods in Reasonable Condition
Please take care with the goods and ensure that when returning them to us they are in good condition. Items should be unworn and still have all tags attached. Customers must also take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit, so please ensure that they are packaged properly. Don't forget to include your details in the parcel so we can trace your original order and know who to refund.
Please take care with the goods and ensure that when returning them to us they are in good condition. Items should be unworn and still have all tags attached. Customers must also take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit, so please ensure that they are packaged properly. Don't forget to include your details in the parcel so we can trace your original order and know who to refund.
Refund Method
Both the cost of the item, and associated postage paid when the order was placed will be refunded in full. All refunds will be made to the card or PayPal account used to pay for it in the original transaction. Every effort is made to process refunds as quickly as possible, usually on the day we receive it but at latest within 14 days of the cancellation.
If you have any questions, please email us and we’ll always be happy to help.
Both the cost of the item, and associated postage paid when the order was placed will be refunded in full. All refunds will be made to the card or PayPal account used to pay for it in the original transaction. Every effort is made to process refunds as quickly as possible, usually on the day we receive it but at latest within 14 days of the cancellation.
If you have any questions, please email us and we’ll always be happy to help.
